Working at West Heath House
54 Ivy House Road, Birmingham, B38 8JW
Operated by The Disabilities Trust
24 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Proud motivated staff with strong leadership and varied rehabilitation programmes, although training lacks specialist courses."
Safety & Risk
7/10
✓
Medicines were managed safely... Care plans and risk assessments identified people's individual support needs and ways to help people stay safe. Systems were in place for accidents and incidents to be reviewed.
Staff Culture
9/10
✓
Staff were motivated and proud to work at West Heath House... high levels of satisfaction across all of the staff... Comments from staff included, 'I love my job here, it's a forever job', 'Everyone is enthusiastic and communicates well'
Staffing Levels
7/10
✓
Staff had been recruited safely... Staff skill mix was considered when recruitment processes were underway to check they were suitable... and compatibility with the people using the service and staff currently working in the home.
Training & Dev
6/10
✓
Staff told us they had access to training that was relevant to their role. They received supervision which enabled them to receive feedback and the opportunity for development.
Management
8/10
✓
Leaders and the culture they created promoted high-quality, person-centred care. Staff told us they participated in team meetings and received supervision.
Programmes
8/10
✓
People had a rehabilitation schedule that detailed sessions with various members of staff, including activities coordinators, speech and language, physiotherapy and psychology... strong links... with the community. For example... singing group.
Points to consider
Staff get relevant training and regular supervision, but no specialist courses or funded qualifications mentioned.
Staff told us they had access to training that was relevant to their role. They received supervision which enabled them to receive feedback and the opportunity for development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews