Working at West Heanton - Residential Home
Buckland Filleigh, Beaworthy, EX21 5PJ
Operated by West Heanton Ltd
28 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.9/10
Key Finding
"Warm family culture and innovative activities with praised management, although staffing meets needs without stable long-serving teams."
Safety & Risk
8/10
✓
People's individual risks were identified... measures to manage risk were as least restrictive as possible... Medicines were safely managed... audits undertaken to ensure people were receiving their medicines as prescribed
Staff Culture
9/10
✓
Staff were highly motivated to ensure people received care which was compassionate and kind. The atmosphere in the home was warm and very friendly... family feel of the home
Staffing Levels
6/10
✓
Staff confirmed that people's needs were met promptly, and they felt there were sufficient staffing numbers. We observed this during our visits
Training & Dev
8/10
✓
Staff had also completed nationally recognised qualifications in health and social care, including the care certificate. Staff received on-going supervision and appraisals
Management
8/10
✓
People, relatives and staff praised the service and the registered manager. Comments included: 'The manager is a lovely bloke. A good manager with a lovely family'; 'You can approach (registered manager) any time'
Programmes
9/10
✓
The home won a best practice award in 2017... for dementia awareness... 'Oaks and Acorns' on Thursday mornings where very young children... join people... art group came to run a workshop
Points to consider
Staffing levels are sufficient to meet needs but nothing special, no details on low agency use or long-serving teams.
Staff confirmed that people's needs were met promptly, and they felt there were sufficient staffing numbers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews