Working at West Hall

People were protected from the risk of abuse as staff were aware of their responsibilities... Risks to people were identified and action taken to help reduce the risk."

"I love it here. I feel I get full support from everyone" and "[Registered manager] is absolutely fantastic."

Staff told us they felt there were enough staff to meet people's needs. ... if we're short, they will get agency in."

We have so much e-learning We've had dementia training here. We did role play so we we're in the shoes of someone with dementia."

The registered manager had developed and sustained a positive culture... [Registered manager] is very supportive and helps us if there are any issues."

Intergenerational music therapy research project sessions were held were people were joined by children from a local school for fun music interaction."