Working at West Eaton Nursing Home
West Eaton House, Leominster, HR6 0QJ
Operated by Heritage Manor Limited
33 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive managers and positive culture with good training, but busy staffing periods mean residents sometimes wait for help."
Safety & Risk
8/10
✓
2020: Assured service following safe infection prevention and control procedures, whole home Covid-19 testing, creative handwashing training; per 2019: Staff knew individual risks well, medicines administered safely as prescribed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: One staff member said West Eaton Nursing Home is a really brilliant place to work; staff said senior staff open and supportive, meetings are open.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People told us there were busy periods when they occasionally had to wait for staff assistance; staff said there were times when they were busy, but recent recruitment had led to improvements.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff training was linked to the needs of people living at the home; continuous professional development arranged for nurses, which is nurse led; new staff induction programme in place.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff said the new manager is listening to us, we can go to them if we have any concerns for people; people and staff found senior staff open and supportive.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Staff supported people to go on enjoyable trips out, benefit from visits from local voluntary organisations and schools; people do a bit of gardening, events for celebrations.
Points to consider
Staffing is adequate for safety but gets busy at times, so residents sometimes wait for help and staff feel stretched.
People told us there were busy periods when they occasionally had to wait for staff assistance. Staff said there were times when they were busy.
Activities include trips, gardening and school visits but no specialist programmes to make the job more varied and creative.
People told us 'I do a bit of gardening.' Staff supported people to go on enjoyable trips out, and to benefit from visits from local voluntary organisations and schools.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews