Working at West Cliff Hall

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice... Medicines oversight at West Cliff Hall had improved. Records showed that people received their medicines safely as prescribed.

Staff stated they were proud to work at West Cliff Hall. They felt the management team led by example to ensure a positive culture had been created... There has been a shift of focus and a better sense of teamwork under the current management arrangements... I love working here, I find working here to be accommodating, flexible and the management are so understanding of my personal circumstances.