Last updated: 10 February 2026
"Staff feel proud and supported in a positive culture with strong safety practices, although recent staffing shortages prompted the inspection."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice... Medicines oversight at West Cliff Hall had improved. Records showed that people received their medicines safely as prescribed.
Staff stated they were proud to work at West Cliff Hall. They felt the management team led by example to ensure a positive culture had been created... There has been a shift of focus and a better sense of teamwork under the current management arrangements... I love working here, I find working here to be accommodating, flexible and the management are so understanding of my personal circumstances.
The registered manager monitored and reviewed staffing levels to ensure staff were there when people needed them. We observed the home to have a calm atmosphere and there were sufficient staff on duty to support people without rushing.
West Cliff Hall had been recognised by the provider as having one of the highest levels of compliance with training, this included mandatory training... we have now had some additional face to face training. Any time we identify an instance of staff needing specialist training, like specific to the health condition of a new resident, we are able to request this.
Leaders were visible. Staff consistently told us the manager had made great improvements to the service, and they felt able to discuss their views and ideas with them.
Staff numbers are now enough for calm unhurried care, but shortages were a recent concern that triggered this inspection.
This inspection was prompted by concerns about staffing shortages and an increase in events reported by the provider to the local authority and CQC.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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