Working at West Bank Residential Home
Walford Road, Ross-on-Wye, HR9 5PQ
Operated by West Bank Residential Home Limited
42 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"A friendly supportive culture and effective safety protections, although adequate staffing lacks retention details and training offers no career development."
Safety & Risk
8/10
✓
The provider had effective systems in place to protect people from abuse. Accidents and incidents were appropriately recorded and reported. All incidents and accidents were reviewed on a monthly basis during clinical monitoring meetings.
Staff Culture
8/10
✓
There was a friendly, open, positive and supportive culture at the home. Staff were enthusiastic and knowledgeable about their roles. Staff worked well together and promoted an open culture.
Staffing Levels
6/10
✓
People, their relatives and staff told us there were enough staff to meet people's needs. We checked staff rotas and they showed there were appropriate numbers of staff on duty to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Formal training had been completed and ongoing refresher training was provided. The provider's induction training incorporated the requirements of the Care Certificate.
Management
7/10
✓
Staff told us the registered manager and provider were approachable and always available for advice and support. The registered manager said they had an 'open door' policy and said staff knew they would be available to listen to any concerns of staff and to provide solutions to address these.
Programmes
7/10
✓
Per 2019 comprehensive inspection: People were supported to take part in a rich programme of planned and spontaneous activities... two activities coordinators... local dementia friendly woodland walk every month... visits from a variety of animals, themed arts and crafts sessions.
Points to consider
Staffing is adequate with enough staff on the rotas to cover needs, but no details on agency use or staff retention.
People, their relatives and staff told us there were enough staff to meet people's needs. We checked staff rotas and they showed there were appropriate numbers of staff on duty to meet people's needs.
Only standard training and refreshers with no funded qualifications or career development paths mentioned.
Per 2019 comprehensive inspection: Formal training had been completed and ongoing refresher training was provided. The provider's induction training incorporated the requirements of the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews