Working at West Abbey
Stourton Way, Yeovil, BA21 3UA
Operated by Barchester Healthcare Homes Limited
92 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Engaging management and a good team culture, but staffing lacks stability and training has gaps like catheter care."
Safety & Risk
7/10
✓
Medicines were managed and administered safely. Staff received safeguarding adults training and were confident concerns would be taken seriously.
Staff Culture
7/10
✓
We are a good team which works well together. Staff member said.
Staffing Levels
6/10
✓
There is usually enough staff. Staff member said.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: Staff received training including dementia and oral healthcare, but improvements needed in catheter care.
Management
8/10
✓
The registered manager engages with us and really listens. Staff member said.
Programmes
6/10
✓
A regular newsletter was circulated which detailed activities and events such sports, guest speakers and cultural celebrations.
Points to consider
Staffing levels are usually enough but nothing special, no details on team stability or low turnover to make workloads always easy.
There is usually enough staff. A staff member said.
Only standard training plus some specialist like dementia care, but gaps remain in areas like catheter care.
Per 2021 comprehensive inspection: Improvements were being made around catheter care training.
Regular activities like sports, guest speakers and celebrations, but no dedicated coordinator or specialist programmes to make the role more varied.
A regular newsletter was circulated which detailed what was going on in the home. This included activities and events such sports, guest speakers and cultural celebrations.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews