Last updated: 9 February 2026
"Staff feel happy and fully supported in a positive culture, but team stability and activities programmes need improvement."
Staff understood how to recognise potential abuse... Risks to people's safety were assessed and plans were put in place to minimise the risks... Staff understood how to support people with their medicines and people received these as prescribed. A learning culture was in place when things went wrong.
The home was person-centred and there was a positive culture. One relative told us, 'It's friendly and welcoming. They are always ready to listen to you and have a chat with you. The home is the next best thing to a family.' Staff told us they were happy working at the service and felt they were fully supported.
People were supported by enough staff who were suitably skilled. Staff told us they felt there was enough staff to support people safely. We saw staff were available to support people throughout the inspection without any delays.
Per 2019 comprehensive inspection: Staff were supported to increase their skills and knowledge through completing National Vocational Qualifications and other nationally recognised training. Staff received regular supervision sessions.
Staff told us they were happy working at the service and felt they were fully supported. One staff member told us, 'We have meetings in place, and we have group chat to share information we can always contact with the registered manager to discuss anything.'
Per 2019 comprehensive inspection: Regular activities that took place in the home included sing-a-long sessions and a weekly film club. Additional individual support was provided weekly... when a reflexology practitioner visited... external entertainers booked to attend and included trips and holidays.
Staffing levels are enough to meet needs without delays, but no info on super stable team or minimal temps for easy workloads.
Staff told us they felt there was enough staff to support people safely. We saw staff were available to support people throughout the inspection without any delays.
Some regular activities like sing-alongs, films, manicures, and trips, but no dedicated activities lead or specialist programmes to vary the day.
Per 2019 comprehensive inspection: Regular activities... included sing-a-long sessions and a weekly film club... weekly manicurist... reflexology... external entertainers... trips and holidays... some people said that they would like more activities.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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