Last updated: 10 February 2026
"Innovative activities and strong training, although no permanent manager reduces stability and oversight."
Per 2021 IPC inspection: We were assured the service was following safe and correct infection prevention and control procedures. Per 2020: People were safe and protected from abuse... Incidents and accidents were reported, recorded and investigated... Using medicines safely.
Per 2020 comprehensive inspection: Staff spoke positively about the support they received from the manager and provider... 'the atmosphere and the support we receive here. In terms of management and support there is nothing like here. The approachability of [manager] is unbelievable'
Per 2020 comprehensive inspection: There were enough staff, at any given time, to meet people's personal care needs. The service had a number of bank staff and rarely used agency, which promoted people's continuity of care.
Per 2020 comprehensive inspection: The provider employed a training co-ordinator... Staff spoke positively about the training they received and told us they had the skills required... frequent supervision.
Per 2020 comprehensive inspection: There wasn't a registered manager in post. The last registered manager left the service in September 2017. There was a manager who was in the process of applying to CQC to become the registered manager.
Per 2020 comprehensive inspection: Intergenerational Project called an English Country Garden... WENTFEST... recognised at a local care provider associations award ceremony as an innovation in care. Robotic cat and dog... digital big screen... reduced incidents.
No permanent manager in post, so less stability and oversight for staff.
Per 2020 comprehensive inspection: There wasn't a registered manager in post. The last registered manager left the service in September 2017. There was a manager who was in the process of applying to CQC to become the registered manager.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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