Last updated: 10 February 2026
"Good training, activities and safety practices, but agency staff cover vacancies and blurred roles delay fixing issues."
Leaders and staff actively considered the least restrictive options to keep people safe. There was evidence the service learned from incidents and made improvements where needed.
Whilst all staff felt supported some staff felt that issues raised were not always dealt with in a timely way. ... Some staff felt that some members of the staff team were treated differently to others.
The manager told us there were two staff vacancies and that these hours were covered by regular bank and agency staff. ... The provider did not always make sure there were enough experienced staff available at weekends.
Staff received medicine related training which supported them to safely carry out their role and they were assessed in terms of competency before they started to support people with their medicines.
There was some blurring of the roles and responsibilities of the manager and a support worker who worked one day a week as positive behaviour support lead (PBS). This meant that some issues raised were not always dealt with in a timely way.
Everyone had the choice to go out daily and were supported to take part in a wide range of activities to meet their individual needs and wishes.
There are vacancies covered by agency staff, and not enough experienced staff or drivers at weekends, so it's harder to take people out.
The manager told us there were two staff vacancies and that these hours were covered by regular bank and agency staff. The provider did not always make sure there were enough experienced staff available at weekends.
Issues raised by staff are not always sorted out quickly because of unclear roles between manager and PBS lead.
There was some blurring of the roles and responsibilities of the manager and a support worker who worked one day a week as positive behaviour support lead (PBS). This meant that some issues raised were not always dealt with in a timely way.
Some staff feel their concerns take too long to fix and that not everyone on the team is treated the same.
Whilst all staff felt supported some staff felt that issues raised were not always dealt with in a timely way. Some staff felt that some members of the staff team were treated differently to others.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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