Working at Wentworth Close

There are vacancies covered by agency staff, and not enough experienced staff or drivers at weekends, so it's harder to take people out.

The manager told us there were two staff vacancies and that these hours were covered by regular bank and agency staff. The provider did not always make sure there were enough experienced staff available at weekends.

Issues raised by staff are not always sorted out quickly because of unclear roles between manager and PBS lead.

There was some blurring of the roles and responsibilities of the manager and a support worker who worked one day a week as positive behaviour support lead (PBS). This meant that some issues raised were not always dealt with in a timely way.

Some staff feel their concerns take too long to fix and that not everyone on the team is treated the same.

Whilst all staff felt supported some staff felt that issues raised were not always dealt with in a timely way. Some staff felt that some members of the staff team were treated differently to others.