Working at Wensum Way
31 Wensum Way, Fakenham, NR21 8NZ
Operated by FitzRoy Support
8 bedsResidential homesHomecare agenciesSupported living
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"A supportive approachable manager creates a positive culture with strong medicines safety and training, but activities lack coordination and staffing relies on agency workers."
Safety & Risk
7/10
✓
Medicines were stored securely... Medicines were well audited to ensure people received their medicines as directed.
Staff Culture
6/10
✓
Staff we spoke with told us the registered manager was supportive and approachable.
Staffing Levels
5/10
!
we observed there to be enough staff deployed in the care home.
Training & Dev
6/10
✓
all staff had completed a variety of training sessions to enable them to safely meet people's needs. These included manual handling, medication and supporting people with swallowing difficulties.
Management
6/10
✓
Staff we spoke with told us the registered manager was supportive and approachable.
Programmes
4/10
!
People were supported with a variety of activities. Including accessing the community to attend day services, shopping and restaurants.
Points to consider
No activities coordinator or special programmes, so the role is mostly routine care with basic outings like shopping and day services.
People were supported with a variety of activities. Including accessing the community to attend day services, shopping and restaurants.
Staffing is adequate but relies on regular agency workers for consistency.
Regular agency staff were used across the services as much as possible to maintain consistency for the people supported.
Only standard training like manual handling and medication, no specialist courses or funded qualifications mentioned.
Staff completed a range of training with a mixture of face to face and e-Learning to ensure they had the skills and competencies to safely support people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews