Working at Wensley House Residential Home

Management oversight is weak because audits and quality checks are not fully in place or routine.

The registered manager acknowledged that audits and checks were not fully in place or embedded within the governance framework.

Staff numbers are fine but no regular checks on their skills and some training gaps mean care quality isn't fully assured.

The management team had not carried out regular competency assessments to ensure staff had the skills to keep people safe from harm and risk. Although we found this had not negatively impacted people’s safety or care.

Gaps in specialist training like dementia, epilepsy, and choking even though residents have those needs.

We identified some gaps in training when reviewed against people’s assessed needs. For example, risk assessments identified areas such as choking, epilepsy and dementia as needing support and monitoring. Staff had not received training to an appropriate level.