Working at Wendreth Court

We found evidence that following an incident appropriate actions were taken and staff had good safeguarding knowledge, but one family concern should have been discussed with safeguarding team and some conflicting capacity information.

People told us there were enough staff to meet their needs and call bells did not ring for prolonged periods of time, but during second site visit staff appeared disorganised at lunchtime.

Staff told us they had completed the training required including nationally recognised courses and care certificate, but medication awareness training was completed by 85% of staff.

People told us the manager is visible and they get on well with them. Staff told us the registered manager was approachable and felt well supported and valued.

Relatives told us that since the appointment of an activities coordinator there were more activities; weekly timetable with yoga, pub trips and garden access.