Last updated: 10 February 2026
"Staff love the positive culture and feel supported by an approachable manager, but staffing feels disorganised at busy times and training has gaps like medication awareness."
We found evidence that following an incident appropriate actions were taken and staff had good safeguarding knowledge, but one family concern should have been discussed with safeguarding team and some conflicting capacity information.
Staff told us 'I absolutely love it here. Everyone is so nice and approachable. Coming to work is a joy, it doesn’t feel like work.'
People told us there were enough staff to meet their needs and call bells did not ring for prolonged periods of time, but during second site visit staff appeared disorganised at lunchtime.
Staff told us they had completed the training required including nationally recognised courses and care certificate, but medication awareness training was completed by 85% of staff.
People told us the manager is visible and they get on well with them. Staff told us the registered manager was approachable and felt well supported and valued.
Relatives told us that since the appointment of an activities coordinator there were more activities; weekly timetable with yoga, pub trips and garden access.
Staffing is adequate but can feel chaotic and disorganised at busy times like lunch with some staff unsure of their roles.
during our second site visit we observed some instances where staff appeared unsure of their roles and the staff team was disorganised. For example during lunchtime not all staff were aware of the mealtime requirements and process.
Only standard training programmes in place with some gaps like not all staff fully up to date on medication training.
The training records we saw showed that medication awareness training was completed by 85% of staff.
Activities programme is regular with a coordinator but mostly basic outings and exercises, no specialist therapeutic approaches.
An activities timetable was in place for weekdays with a variety of planned activities... One person was overheard talking about their trip to the pub.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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