Working at Wendover House

Safety has some ongoing issues like poor fluid monitoring and unclear medication instructions that could affect daily care.

Fluid charts viewed showed the person rarely if ever, had the target amount of fluid and no guidance was provided on the action to take if the fluid target intake was consistently not achieved. A person's 'as required' medicine indicated it was to be administered for behaviours that challenge, with no guidance around how those behaviours might present.

Staffing is adequate but relies on occasional agency staff and there are vacancies being filled.

The rotas showed the staffing deemed required was mainly provided except for an occasional shift where agency staff were not able to be sourced. The provider was proactive in recruiting to vacant positions with one team leader vacancy and three support workers vacancies at the time of the inspection.

Only standard training like the Care Certificate with some gaps, no specialist courses mentioned.

The training matrix showed some gaps in training. This had been identified at the provider's monitoring visit carried out in May 2022 and was included in the actions for the registered manager to follow up on with the training department.