Last updated: 9 February 2026
"Staff work flexibly as a supportive team with minimal agency use and feel valued, but records management and quality monitoring systems are still developing."
Infection prevention and control audits were undertaken regularly by the registered manager. This ensured they had effective oversight of all aspects of infection control; staff knowledgeable on safeguarding and incidents analysed for learning.
Per 2019 comprehensive inspection: 'I love working here, it has a homely, family feel... Things like that really make you feel appreciated.' Staff said they felt valued and took pride in working at the service.
Staff worked flexibly as a supportive team and were willing to work extra shifts when needed. This meant there was minimal use of agency staff.
Per 2019 comprehensive inspection: Staff had monthly training sessions on health and safety, fire safety, infection control, pressure area care, mental capacity, safeguarding, medicines, moving and handling, dementia awareness, managing behaviour that challenges.
Per 2019 comprehensive inspection: Staff told us the provider was very friendly, approachable and very supportive, but records management and quality monitoring systems were in the process of being further developed and needed time to embed.
Per 2019 comprehensive inspection: Varied range of activities including arts and craft sessions, skittles, music sessions, exercise sessions and pet therapy.
Manager is friendly and hands-on but systems for monitoring quality, records and incidents are still being improved and not fully reliable yet.
Per 2019 comprehensive inspection: records management and quality monitoring systems were in the process of being further developed. Time was needed to embed the management systems into daily practice.
Activities include arts, music, games and pet therapy but no specialist programmes or staff training to make the job more creative and varied.
Per 2019 comprehensive inspection: arts and craft session, skittles, music sessions, exercise sessions and pet therapy.
Training covers standard topics like safeguarding, moving people and dementia but nothing extra like funded qualifications or career development.
Per 2019 comprehensive inspection: training on Health and safety, fire safety, infection control, pressure area care, mental capacity, deprivation of liberty, safeguarding, medicines, food safety, moving and handling, dementia awareness, managing behaviour that challenges.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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