Last updated: 10 February 2026
"A positive team culture, comprehensive training and open management, but weekend staffing shortages relying on agency staff and missed safety risks hold it back."
some people did not have risk assessments in place for paraffin-based creams, which posed a fire risk, and the service’s audits had not identified this.
There was a positive team culture within the service. Most staff spoke positively about the culture.
some staff told us staffing levels did not always meet people’s needs on weekends. The manager told us agency staff are used to cover shifts where required.
staff had completed a wide variety of training. ... a comprehensive training schedule was in place for staff.
The manager appeared open to feedback from CQC and other professionals and used this to inform and improve practice.
Per 2017 comprehensive inspection: A programme of activities was in place so people were provided with a range of leisure opportunities including arts and crafts, outings, music, allotment gardening and school links.
Staff sometimes feel short staffed on weekends and agency workers cover those shifts.
some staff felt there weren’t enough staff at weekends. The manager told us agency staff are used to cover shifts where required.
Audits missed risk assessments for paraffin skin creams that pose a fire risk until pointed out.
some people did not have risk assessments in place for paraffin-based creams, which posed a fire risk, and the service’s audits had not identified this.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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