Last updated: 10 February 2026
"Excellent training and supportive management foster a positive culture, but short staffing and heavy agency use stretch the team and limit outings."
Medicines were managed and stored safely. Staff were trained and assessed as competent to administer medicines... There was an analysis of incidents and accidents to identify potential causes or triggers.
All the staff we spoke with told us they enjoyed their jobs... 'I really enjoying working here. It's the way we support people, it's different to other care providers'
Staff turnover had been high, however people were supported by consistent agency staff... 'We should have 12 to13 [Staff on duty], but we often run at 10.'
Staff spoke highly of the training provision... 'The autism awareness training is fantastic.' Staff told us if they felt they needed additional training, that this was provided.
Staff consistently spoke highly of the registered manager... '[Registered manager] is very good. Any problem, she sorts it by the end of the day. She's really good at righting things.'
Staff gave examples of taking people on train trips, a visit to a local safari park, trips to the seaside and local activities such as a church coffee mornings.
Staffing is short most days with fewer people on shift than needed and heavy use of agency workers, which stretches the team and limits outings.
Difficulty in recruiting and retaining staff had meant that it was difficult to fulfil the level of staffing required... 'We should have 12 to13 [Staff on duty], but we often run at 10. We lack car drivers at the moment so that restricts us a bit.'
No dedicated activities coordinator or specialist programmes, so activities are mostly basic outings and events rather than innovative approaches.
People were supported to do things they wanted to do as well as the everyday things... Staff gave examples of taking people on train trips, a visit to a local safari park, trips to the seaside.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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