Working at Welshwood Manor

People were not always protected from the risk of abuse and harm. Not all safeguarding concerns had been discussed with, or referred to, the Local Authority Safeguarding Team.

Staff told us of a difficult working environment where they did not feel job satisfaction and receive support. One staff member said, “There has been an increased staff turnover and low morale, sadly leading to an unhappy working atmosphere.”

We found there were insufficient staff to meet people’s assessed needs safely. Throughout our site visits, we saw staff were constantly busy, moving from task to task

training was not always in place for The International Dysphagia Diet Standardisation Initiative [IDDSI] levels.

The registered manager had left the service in August 2025, and the service was being overseen by the provider who lacked oversight of the service.

Activities are non-existent for the [people cared for in bed], it’s the same residents that benefit from the poor choices they do have.”