Working at Wellwick House

Not enough staff on some shifts, so people miss out on planned activities, and recruitment misses key checks like reasons for leaving old jobs.

On the first day of inspection the service did not have enough staff... Staff told us staffing levels... were not always maintained... Two out of three staff personnel files viewed did not record the prospective applicant's reason for leaving their previous employment.

Only basic mandatory training with no specialist courses for learning disabilities, autism or communication, and no regular meetings with managers.

No information was recorded... to demonstrate specialist training relating to the needs of people using the service had been considered or provided... Staff had not received regular formal supervision.

Manager splits time between two homes, so quality checks and support for staff are weak.

The registered manager divided their role between another of the provider's 'sister' services together with Wellwick House... managing both services was impacting on the provider's and registered manager's ability to achieve compliance.