Working at Wells Lodge Nursing Home
60 Earls Avenue, Folkestone, CT20 2HA
Operated by Merryhill Care Limited
22 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff work well as a team with strong safety, but no permanent manager creates unstable leadership."
Safety & Risk
7/10
✓
People were safeguarded from situations in which they may experience abuse... Medicines were managed in the right way... There were robust arrangements to enable lessons to be learned and improvements made when things went wrong.
Staff Culture
6/10
✓
Everyone with whom we spoke considered the service to be well run... 'the staff plainly get on well together and work as a team.'
Staffing Levels
5/10
!
Records showed that sufficient nurses and care staff had been deployed in the service during the two weeks preceding the date of our inspection visit to meet the minimum figure set by the registered person.
Training & Dev
5/10
!
Records showed that new nurses and care staff had received introductory training before they provided people with care. New care staff had also been offered the opportunity to complete the Care Certificate... nurses and care staff had received refresher training.
Management
2/10
✕
There was no registered manager in post and there had not been a registered manager in post for more than 12 weeks before our inspection visit.
Programmes
5/10
!
The activities coordinator told us that it was important to offer people a wide range of opportunities to pursue their hobbies and interests... we saw a number of people enjoying singing along to their favourite tunes... gentle exercises.
Points to consider
No permanent manager in post, which means leadership feels unstable for staff.
There was no registered manager in post and there had not been a registered manager in post for more than 12 weeks before our inspection visit.
Staffing meets minimum levels set by the provider, so days could feel stretched at times.
Records showed that sufficient nurses and care staff had been deployed in the service during the two weeks preceding the date of our inspection visit to meet the minimum figure set by the registered person.
Only standard training like the Care Certificate and refreshers, no specialist courses or funded qualifications.
New care staff had also been offered the opportunity to complete the Care Certificate... nurses and care staff had received refresher training to keep their knowledge and skills up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews