Working at Wells House Nursing Home
Well House, Folkestone, CT20 2JQ
Operated by Wells Haven Ltd
21 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Strong safety and effective management ensuring staff know their roles, but staffing meets minimums without clear retention details and only standard training."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse. Medicines were safely managed in line with national guidelines. Lessons had been learned when things had gone wrong.
Staff Culture
6/10
✓
Nurses and care staff told us they were confident that they could speak to the registered persons if they had any concerns about people not receiving safe care.
Staffing Levels
6/10
✓
Records showed that sufficient nurses and care staff had been deployed in the service during the two weeks preceding the date of our inspection visit to meet the minimum figure set by the registered persons.
Training & Dev
6/10
✓
New nurses and care staff had received introductory training before they provided people with care... Nurses and care staff had also received on-going refresher training to keep their knowledge and skills up to date.
Management
6/10
✓
There was a registered manager in post who ensured that care staff understood their responsibilities so that risks and regulatory requirements were met.
Programmes
6/10
✓
There was an activities coordinator who organised small group activities such quizzes, artwork and baking... monthly newsletter showed... entertainers called to the service.
Points to consider
Staffing meets minimum levels needed now after past problems, but no details on staff staying long-term or low use of agency workers.
Records showed that sufficient nurses and care staff had been deployed... to meet the minimum figure set by the registered persons.
Only standard induction and refresher training, no specialist courses or funded qualifications.
New nurses and care staff had received introductory training... on-going refresher training to keep their knowledge and skills up to date.
Activities programme runs daily with coordinator doing quizzes, baking and outings, but no specialist or innovative approaches.
There was an activities coordinator who organised small group activities such quizzes, artwork and baking... supported people to enjoy individual activities... entertainers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews