Working at Wellington Park Nursing Home

Staff lack training on key needs like diabetes, tube feeding, stoma bags, swallowing issues, and mandatory learning disability and autism training, so you may not feel ready for some residents.

they had not had training in some areas relevant to their work or the needs of the people using the service, such as diabetes, PEG feeding (feeding tube), swallowing difficulties, stoma care and Parkinson’s disease... Staff were also not trained in learning disability and autism.

Risk plans for pressure sores and other health issues often lack clear details on what to do and how often, leaving more guesswork in daily care.

Risk assessments lacked clear information... high risk of developing pressure ulcers... did not specify how often or in what manner... gaps in repositioning charts... clear instructions for staff to manage these risks effectively were lacking.

Managers' quality checks miss problems and do not always act fast on staff reports or audit findings, so issues pile up over time.

the existing quality assurance system had not identified the issues we found... Where audits had identified concerns, prompt action was not always taken... Maintenance issues reported by staff were not always actioned, indicating a lack of management oversight.