Working at Wellcroft House

New manager has only been there two weeks and is not registered yet, so leadership is still settling in.

The service did not have a manager registered with the Care Quality Commission. However, the new manager in post had made the appropriate application with CQC and this was in progress. The new manager had only been in place for two weeks at the time of the inspection.

Staffing is adequate but there were past vacancies that staff had to cover by helping each other out.

'We have struggled in the past covering vacancies, but things are much better, and we cope by supporting each other to keep the service fully covered.'

Only basic activities like outings, massage visits, music sessions, and parties with no dedicated coordinator or specialist programmes.

Relatives told us how people enjoyed the activities on offer. '[Person] is always going out and inside the home they have a massage person come in'... we saw staff ensuring the music and lights were turned on... Family members were also invited for barbeques and parties.