Last updated: 9 February 2026
"Staff feel supported by the new manager with brilliant training, but staffing shortages mean some people wait for help and activities lack a dedicated coordinator."
Medicines were administered and managed safely... The electronic systems for medicine had been recently introduced and guidance for people who had 'as required' medicine... immediate action taken.
Staff spoke positively about the new manager. They told us that they felt confident to raise concerns and that any issues would be addressed.
We received mixed feedback from people and relatives about staffing levels. Not everyone felt there was enough staff and two people told us, 'There isn't enough staff on duty. I have to wait for my needs to be met.'
Staff told us they had completed all the training they needed and there were opportunities for development and progression. Staff told us, 'Training has been brilliant, we have a lot of learning.'
People, relatives and staff were positive about the new manager and felt that things had begun to change for the better.
There was a range of activities available to people... The activities included music and singing, physical activities and arts and crafts as well as monthly trips out... animal therapy sessions.
Some people have to wait for help because not everyone thinks there are enough staff on shifts.
two people told us, 'There isn't enough staff on duty. I have to wait for my needs to be met.' and, 'You ring the buzzer and they don't come.'
No activities coordinator just for this home so the daily routine might not have much variety beyond basic arts, crafts, music and trips.
At the time of the inspection the home did not have their own activity and lifestyle facilitator (ALF) but activities were provided by ALF's across the provider locations.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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