Working at Wellburn House
Wellburn Road, Stockton-on-Tees, TS19 7PP
Operated by Akari Care Limited
90 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive visible leaders, positive culture and varied activities, but medicines errors and unclear staff retention need attention."
Safety & Risk
6/10
✓
People were safeguarded from abuse... Risks to people were assessed... but we found two bottles of medicine that were out of date... some medicines counts were not correct.
Staff Culture
8/10
✓
Staff spoke positively about the culture and values of the service. 'I love the organisation... [registered manager] and the seniors are straight there to support me.'
Staffing Levels
6/10
✓
The provider monitored staffing levels to ensure people received safe and effective support. One person said, 'There’s always plenty of staff'
Training & Dev
7/10
✓
Managers made sure staff received training and regular supervisions and appraisals. Regular training... included training to support autistic people and people with a learning disability.
Management
8/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. '[Registered manager] is always walking the floor and is approachable.'
Programmes
8/10
✓
People were effectively engaged by a wide range of personalised activities... activities co-ordinator... ‘armchair travel session’... impressive and varied level of community engagement [with school children].
Points to consider
Staff numbers meet needs with residents saying plenty around, but no info on low turnover or using few agency workers for easy shifts.
The provider monitored staffing levels to ensure people received safe and effective support. One person said, “There’s always plenty of staff, and of course that makes me feel safe.”
Medication storage and records had errors like out of date bottles and wrong counts, though staff fixed them right away.
we found two bottles of medicine that were out of date... on a small number of occasions some medicines counts were not correct... We brought this to the attention of the registered manager, who took immediate action during the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews