Working at Welford Court

Staff were positive about working at Welford Court. Feedback from staff about the service and management was positive. One staff member told us, 'I do enjoy working here, it feels homely.' Another staff member said, 'It's nice here, feels like a family as everyone looks out for each other.'

There were enough staff on duty to meet people's needs. Care staff had additional domestic tasks they were expected to complete such as cleaning and laundry. One staff member told us, 'Some days are busier than others, but we always put the residents first.'

Staff received training that was appropriate to meet the needs of people living at the service. The service's training records showed staff had received training in a variety of subjects such as, safeguarding, infection control, moving and handling and medicines. Staff told us they felt the training they had received was suitable and adequate for them to support people safely and effectively.

Feedback about the service, staff and management was very positive. The management team had oversight of the service and demonstrated commitment to the continued development of the service. Staff were supported within their roles and the registered manager supported staff with their development.