Working at Welcome House - Ruby Lodge
58 Pelham Road, Gravesend, DA11 0HZ
Operated by Toqeer Aslam
17 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Strong leadership and supportive culture with stable staffing, but activities lack a dedicated coordinator and specialist programmes."
Safety & Risk
8/10
✓
Accidents/incidents analysed with action plans; safeguarding training robust; medicines safe with two-staff checks; risks incl mental health relapses well-managed. (Sep 2022)
Staff Culture
8/10
✓
'The staff meetings gives a moment for us to unite together... we try to work on any areas we are below.' Staff felt well supported, open communication, valued. (Sep 2022)
Staffing Levels
7/10
✓
Most staff had worked at the service for many years. 'There are enough staff here, I have worked all the shifts.' Rota adjusted to needs and occupancy. (Sep 2022)
Training & Dev
7/10
✓
Registered manager supported staff to achieve qualifications tailored to learning styles; additional safeguarding and incident training provided; supervisions and meetings used. (Sep 2022)
Management
8/10
✓
Staff spoke highly of the registered manager's leadership: 'They are a fantastic manager, so good. They bring us together...' '[Registered manager] is really fair, a good listener and approachable.' (Sep 2022)
Programmes
6/10
✓
Per 2019 comprehensive: weekly film nights, performing plays like Cinderella inviting family/professionals, attending clubs Mon/Tue, games/colouring, outings. (Sep 2022 confirms outings)
Points to consider
No dedicated activities coordinator or specialist programmes, so the role has some variety from film nights, plays and outings but mostly routine care.
Per 2019: 'weekly film nights... People were involved in performing plays... go to club on Monday and Tuesday... games and colouring.' (Sep 2022: group outings to mall/picnic)
Staffing covers needs well with long-serving team, but no comments on unhurried care or exceptional workforce planning.
'There are enough staff to help everyone'... 'enough staff here' but no further positives on workload. (Sep 2022)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews