Working at Welcome House - Leeza Court
9 London Road, Gillingham, ME8 7RG
Operated by Toqeer Aslam
16 bedsResidential homes
Workplace Score
2.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.5/10
Key Finding
"People enjoy independent community activities, but a closed culture ignores safety concerns, fails to report abuse, and leaves staff untrained for key risks."
Safety & Risk
1/10
✕
We identified at least 7 incidents in 2025 which met the threshold for a safeguarding referral, yet none had been reported.
Staff Culture
3/10
✕
Another member of staff told us, “When I have raised concerns previously these have not been acted upon”.
Staffing Levels
4/10
!
Staff had not completed all training relevant to their role and the people they supported. This impacted people’s safety... bank staff would be sourced if required.
Training & Dev
2/10
✕
Staff had not completed all training relevant to their role and the people they supported. This impacted people’s safety. For example the majority of people we reviewed had limited mobility which placed them at risk of falling, but staff had not undertaken training around falls prevention.
Management
1/10
✕
We identified a closed culture at Leeza Court. A closed culture is a poor culture in a health or care service that increases the risk of harm.
Programmes
3/10
✕
People were able to use the service as they wished and were encouraged and supported to go into the community independently and take part in the things that mattered to them.
Points to consider
Leaders created a closed culture by not reporting abuse allegations and failing to act openly on safety concerns.
The provider had not acted with openness, and allegations of abuse or neglect were not reported as safeguarding referrals or notifications submitted to CQC.
Staff and residents face risks from missing plans for self-harm, aggression, fires, and health issues like diabetes.
People were living with complex mental health conditions without clear guidance for staff on how to support their mental wellbeing, or how to respond if a person became distressed.
Staff miss key training on falls prevention, handling aggression, mental health crises, and alcohol addiction support.
Staff had not completed all training relevant to their role and the people they supported. This impacted people’s safety. For example... staff had not undertaken training around falls prevention.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Inadequate
Safe
✕
Inadequate
Effective
✕
Inadequate
Caring
!
Requires improvement
Responsive
✕
Inadequate
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews