Working at Welcome House - Gillingham Homes
66, 68 & 72 Milton Road, Gillingham, ME7 5LW
Operated by Toqeer Aslam
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management and strong safety systems, although unclear staff retention and basic activities hold it back."
Safety & Risk
8/10
✓
Systems were in place to protect people from harm or abuse. Staff understood their responsibilities to safeguard people... Risks were assessed and managed safely. People were supported to take positive risks.
Staff Culture
7/10
✓
The service was led by a committed registered manager and team who were proud to work at the service. Staff gave positive feedback regarding the registered manager... 'they are very supportive.'
Staffing Levels
6/10
✓
There were enough staff to meet people's assessed needs. People described the support they required and told us there were enough staff to assist them when needed.
Training & Dev
7/10
✓
Staff received training relevant to the people they supported, for example, training in mental health and effective communication. Staff held a National Vocational Qualification (NVQ) to level two or above and were encouraged to increase their skills and knowledge.
Management
8/10
✓
Staff gave positive feedback regarding the registered manager, comments included, '[Registered manager] is a great manager, they are very supportive. I could definitely go to them with problems.'
Programmes
6/10
✓
The registered manager and staff arranged group outings and activities. These included trips to concerts, the garden centre, parties and barbeques. Staff arranged activities during seasonal events, such as, Easter and mental health awareness week.
Points to consider
Staff numbers meet needs but no details on long-term staff staying or using agency workers.
There were enough staff to meet people's assessed needs. People described the support they required and told us there were enough staff to assist them when needed.
Job involves basic outings and hobbies like gym and cooking, no dedicated activities person or special creative programmes.
People lived independently with minimal support... The registered manager and staff arranged group outings and activities. These included trips to concerts, the garden centre, parties and barbeques.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews