Working at Welcome Home
Cliff View Gardens, Sheerness, ME12 4NH
Operated by Averley Qwara Healthcare Ltd
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Visible approachable management and a positive culture where staff feel valued and supported, but limited activities and infrequent supervisions need improvement."
Safety & Risk
8/10
✓
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff felt confident if they reported any concerns to a member of the management team they would be acted on.
Staff Culture
8/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Staffing Levels
6/10
✓
There were enough appropriately skilled staff to meet people's needs and keep them safe.
Training & Dev
6/10
✓
Most staff felt well supported as they could contact a member of the management team although formal supervisions were not always as frequent as expected.
Management
8/10
✓
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
Programmes
4/10
!
One person told us staff helped them to go out to do their shopping and to cook their dinner of their choice.
Points to consider
No activities coordinator or regular programme, so the role is mostly routine personal care with just basic outings and cooking sometimes.
One person told us staff helped them to go out to do their shopping and to cook their dinner of their choice.
Staffing is adequate and consistent but nothing special, no staff comments on easy workloads or strong retention numbers.
There were enough appropriately skilled staff to meet people's needs and keep them safe.
Supervisions and appraisals not regular enough yet, even though training is in place.
formal supervisions were not always as frequent as expected. The provider was working towards make improvements in this area.
AI Generated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews