Last updated: 10 February 2026
"Staff feel supported by the manager in a positive culture with good activities, but serious medicines errors and training gaps are major concerns."
People did not always receive their prescribed medicines. For example, we saw 1 person had not received their medicine for dementia for 4 consecutive days.
A staff member said, 'The manager is always asking how things are and are open for a chat. It's a good place to work.'
People were supported by sufficient numbers of staff. The provider had a dependency tool that advised them of staffing required... staffing had been increased.
The training matrix showed some gaps in training and... nursing staff required further training and competency assessments to upskill them.
Staff were positive about the support from the registered manager... A staff member said, 'Since the new manger arrived, there's such a difference. Procedures and policies have been put into place.'
The activity coordinator told us about the different opportunities they provided, this included group activities and one to one support... weekly activity timetable, future social events such as a Summer Fayre.
Staff sometimes miss giving people their medicines, so people go days without important meds like for dementia.
we saw 1 person had not received their medicine for dementia for 4 consecutive days. Records indicated that this medicine was unavailable during this period, however we were later shown records that this medicine had been in stock.
Training has gaps, especially for nurses who need more skills and checks.
The training matrix showed some gaps in training and in discussion with a nurse and the registered manager, it was clear nursing staff required further training and competency assessments to upskill them.
Some delays in answering call bells mean staff can feel stretched.
People gave a mixed response about staffing levels... others told us there were delays of staff responding to calls for assistance.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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