Working at Weir End House

Managers did not investigate unexplained bruising or assaults between residents properly, and failed to report three possible abuse cases to regulators.

The provider had failed to inform us of three potential safeguarding incidents involving people living at the home. These records contained no evidence of any investigations into the recorded unexplained injuries, by the registered manager or others.

Some staff do not feel confident raising concerns with the manager, and there has been no deputy manager for a year making oversight harder.

Some staff lacked confidence bringing concerns about people's care to the attention of the registered manager. They had not had a deputy manager in post for approximately 12 months.

Staff do not get regular meetings or one-on-one check-ins, so issues build up and they feel undervalued by senior managers who rarely visit.

Staff meetings had not been arranged on a regular basis to provide staff with an open forum to put forward their views and suggestions about the service. Three members of staff told us they did not feel valued by the provider, stating they rarely saw senior management at the service.