Working at Webb House
Claremont Road, Newhaven, BN9 0NQ
Operated by FitzRoy Support
20 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel well supported in an open positive culture with good training and safety, but basic activities and occasional agency staff hold it back."
Safety & Risk
8/10
✓
Staff understood their responsibilities in protecting people from the risk of abuse. There were systems in place to ensure people's medicines were managed safely.
Staff Culture
7/10
✓
There was an open and positive culture at the home. Staff told us they felt well supported by the registered and deputy manager and the wider team.
Staffing Levels
6/10
✓
There were enough staff to support people and meet their needs. On occasions agency staff would be used but these generally knew the service well.
Training & Dev
7/10
✓
Staff received training specific to the needs of people who lived at Webb House, such as epilepsy, mental health, positive behaviour support and acquired brain injury awareness. Staff were able to gain further qualifications such as the health and social care diploma.
Management
6/10
✓
The registered manager and deputy manager had developed an open and positive culture. Staff told us they were well supported by the registered and deputy manager.
Programmes
5/10
!
People told us they had enough to do and were involved in a wide range of activities and hobbies. One person said, 'We have parties, film nights, music, TV, baking cakes, there's plenty to do.'
Points to consider
Only basic activities like parties, film nights, baking cakes and outings, no dedicated activities coordinator or specialist programmes.
We have parties, film nights, music, TV, baking cakes, there's plenty to do.
Enough staff overall but occasional agency workers cover shifts.
The deputy manager told us on occasions agency staff would be used but these generally knew the service well.
Manager splits time across three homes so not always hands-on daily, and some record-keeping improvements still being embedded.
The registered manager is also the registered manager for two other homes... However, these improvements need to be fully embedded into practice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews