Last updated: 10 February 2026
"Great tailored activities and reliable staffing levels, but medicines management issues and ineffective quality checks need attention."
Further development of medicines management required... inconsistent understanding of transdermal patch rotation... not in line with manufacturer’s instructions. Environmental checks not robust: uncovered radiators, unsecured wardrobes.
Staff were very positive about the culture... 'I like everything about working here. It’s home from home... one big family and management are great.' Staff felt valued, listened to, strong team bonds.
People and relatives were positive about the staffing levels... 'Staffing levels are great... always seem to be enough, I always think they have 1 more staff than they need.' Staff confirmed good continuity... 'shifts runs smoothly.'
Staff received a comprehensive induction and regular training... Staff told us, '[There] is enough training, sometimes we feel it’s quite a lot, but we have to keep up with policies and procedure.' Regular supervision and appraisals.
Leadership was visible and approachable, however, we found governance systems in place to monitor quality of the service were not always effective. Audits were completed regularly but some concerns we found had not been identified or promptly progressed.
Staff organised wide range of tailored activities... supported to visit former workplace... connections with local theatre group... replicate specific childhood environment day. Community links enhanced wellbeing.
Staff don't always know the right way to rotate skin patches for medicines, which could cause skin issues or make treatment less effective.
Staff had an inconsistent understanding of how people’s patch medicines should be rotated safely to ensure people received the right medicines when needed... not in line with the manufacturer’s instructions.
Quality checks and audits don't always spot problems like medicine issues before they happen.
Governance processes had not identified, or promptly driven through, some improvements... in relation to medicines management... The provider’s governance processes had not identified or driven through prompt improvement.
Only standard training and induction with no funded specialist courses or career development.
Staff received a comprehensive induction and regular training to ensure they developed and maintained the skills... but no mention of specialist qualifications, funded courses or career pathways.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp