Last updated: 10 February 2026
"Caring staff and positive culture with confidence in leadership, but no registered manager, poor recruitment checks and basic activities need improvement."
Accidents, incidents and unexplained injuries had been recorded... However, records were not sufficiently detailed and needed to improve.
People and their relatives spoke highly of the caring nature of the staff and had confidence in the managers' ability to lead the staff team and manage the service.
Recruitment processes were not robust. Evidence the required security checks had been completed prior to staff being deployed, was not available in staff files.
Systems had been introduced to monitor whether staff had completed training essential to their role.
The service did not have a manager registered with the Care Quality Commission.
People were encouraged to take part in activities at the service. One relative told us, '[Staff members name] is amazing, they do all the activities...'
No permanent manager in post, provider is running things instead.
The service did not have a manager registered with the Care Quality Commission.
Staff files missing proof of security checks and full work histories before new staff start.
Recruitment processes were not robust. Evidence the required security checks had been completed prior to staff being deployed, was not available in staff files. ... full work histories had not always been obtained.
Only basic activities done by care staff, no dedicated coordinator or varied programme.
People were encouraged to take part in activities at the service. One relative told us, '[Staff members name] is amazing, they do all the activities...'
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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