Working at Weald Heights

The provider had a proactive and positive culture of safety... Staff documented accidents and incidents... reviewed appropriately to identify any learning... Medicines managed safely by nurses.

Staff commended the leadership for their supportive approach... “It’s my first time with (the provider)... it really is the best.” Staff felt valued by their leaders and colleagues.

People and relatives spoke positively about the numbers of skilled staff... “Staffing is very good. They do come quickly but it depends on time and how busy they are... There are enough at nighttime as well.”

Staff members were highly trained in dementia care... bespoke training in areas such as Dementia and end of life care... Dementia Care Coaches in the use of VERA framework.

The registered manager and leadership team were highly visible... engaged with people consistently and with compassion and had exceptional understanding of their needs. Nominations for care achievement awards including Care Home Manager of the Year.

Cognitive Stimulation Therapy (CST)... Namaste Care... VERA framework... Wishing Tree initiative... Sensor falls reduction system led to a reduction in call bell noise... low levels of distressed behaviours.