Last updated: 10 February 2026
"Staff feel supported by the new manager with good training and positive culture, but unsafe medicines management and few meaningful activities are concerns."
The systems in place for administering people's medication were not always safe... There were no records kept or counts taken of the stock of medicines... This is a breach of Regulation 12.
Staff members were very positive about the registered manager... One staff member described a 'better feeling in the building.' People's family members were positive about the culture within the service.
There were enough staff available to meet people's needs safely... Regular bank staff were called upon when needed to maintain safe staffing levels and consistency of care for people.
Staff had received a program of training that supported them to remain effective in their roles... Staff spoke positively about the training and support they received. They told us that they received regular supervision.
The registered manager was quite new to the service and had a positive impact... Staff members were very positive about the registered manager, the improvements being made and how the registered manager engaged positively with the staff team.
On the first day of inspection we noted there was a lack of meaningful activities that met people's needs and preferences. People mostly watched television... recent sensory activities that had been made available.
Medication is not managed safely, with no stock checks and inaccurate records.
There were no records kept or counts taken of the stock of medicines stored at the home. Medication records did not always accurately reflect prescribed medicines people arrived with.
Few activities like TV watching and basic games, so the role lacks variety beyond personal care.
On the first day of inspection we noted there was a lack of meaningful activities that met people's needs and preferences. People mostly watched television in a shared lounge area.
Provider oversight is weak with governance failures, even as the new manager improves things.
The provider had not always ensured the safety and quality of the service had been effectively assessed... This is a breach of Regulation 17 (Good governance).
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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