Working at Waverley Lodge
Bewick Crescent, Newcastle Upon Tyne, NE15 8AY
Operated by Hill Care 3 Limited
45 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff enjoy a positive culture and good training with safety improvements, but no permanent manager and mealtime pressures hold it back."
Safety & Risk
6/10
✓
Improvements had been made since the last inspection and staff had a good understanding of how to safeguard people from harm and abuse. Ongoing improvements to the safe management of medicines were in progress and being embedded.
Staff Culture
6/10
✓
Staff spoke of a positive culture and feeling supported and listened to. There was shared learning and good teamwork. Comments included, “It’s really good at the minute... It’s a really good team.” “Staff are happy... I enjoy coming to work again now”
Staffing Levels
5/10
!
People and relatives said there were enough staff. Some relatives commented staff were very busy but always there if needed. Overall, staff commented there were enough staff. One staff member commented about some pressures at mealtimes. We observed safe staffing levels.
Training & Dev
6/10
✓
Staff said they had attended training in safeguarding, mental capacity and DoLS. Staff training and medicines competencies were being monitored on a new electronic system, and we saw evidence that they were being assessed on an ongoing basis.
Management
3/10
✕
There was no registered manager in post. A new manager was due to start in January 2025. The regional manager had been supporting the home alongside the deputy manager. Staff were positive about the leadership of the regional manager.
Programmes
5/10
!
The activities co-ordinator will speak with people about their preferences and record it, so we know what people like and how they like to spend their day.
Points to consider
No permanent manager in place yet, covered by the regional manager and deputy until January.
There was no registered manager in post. A new manager was due to start in January 2025. The regional manager had been supporting the home alongside the deputy manager.
Enough staff overall but gets busy at mealtimes and agency staff are sometimes used.
One staff member commented about some pressures at mealtimes. Procedures for assessing the suitability of agency staff had improved.
Only standard activities coordinator mentioned with no details on variety or special programmes.
The activities co-ordinator will speak with people about their preferences and record it, so we know what people like and how they like to spend their day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews