Working at Waverley House
Etnam Street, Leominster, HR6 8AQ
Operated by Shaw Healthcare Limited
47 bedsNursing homesResidential homesRehabilitation (illness/injury)
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Strong leadership and positive staff morale, but slow responses to call bells and unmanaged safety risks like scalding taps hold it back."
Safety & Risk
4/10
!
Staff were not consistently deployed to meet people's needs in a timely manner. Risks within the environment were not always suitably managed in a timely manner.
Staff Culture
6/10
✓
Staff praised the skills, knowledge and commitment of the registered manager and deputy manager and said they contributed to the positive morale within the home.
Staffing Levels
5/10
!
People told us at present they had no concerns about staffing levels within the home. However, during the inspection visit, we were made aware one person was calling from their room for assistance. The person's calls for assistance were not responded to for 20 minutes.
Training & Dev
6/10
✓
Staff confirmed training included annual refresher of skills as well as optional training aimed at enhancing staff knowledge and people's experiences of care.
Management
7/10
✓
People, relatives and staff told us the service was well-led and praised the registered manager and deputy manager for their support within the home.
Programmes
5/10
!
People told us activities took place at the home... quizzes... Easter crafts... The activities co-ordinator expressed concerns however. They said they did not always have time to ensure all people's social needs were met.
Points to consider
Staff sometimes take too long to answer call bells, and there was uncertainty about staffing levels and turnover in the past year.
Two relatives told us there had been some uncertainty about staffing levels and staff turnover in the past year but this had now been stabilised... one person was calling... not responded to for 20 minutes.
Some safety risks like hot water taps that could scald people were not fixed right away.
Two recently installed hot water taps had not yet been fitted with safety mechanisms to reduce the risk of people being scalded by hot water.
The activities coordinator does not always have enough time to meet everyone's social needs.
The activities co-ordinator expressed concerns however. They said, 'Sometimes I feel bad if I haven't had enough time to spend with people.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews