Working at Waverley Grange Care Home
43 Waverley Lane, Farnham, GU9 8BH
Operated by Bupa Care Homes (CFHCare) Limited
52 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"People kept safe with good training and varied activities, but occasional staffing shortages and unapproachable managers affect morale."
Safety & Risk
7/10
✓
People were kept safe from the risk of avoidable harm. People's risks were managed well and staff supported people well with their medicines... clear oversight of any accidents and incidents.
Staff Culture
6/10
✓
Generally, staff felt supported by the registered manager... but mixed feedback... 'Morale - I feel supported but not all the time, sometimes feels like we are not listened to.'
Staffing Levels
5/10
!
Staff told us there were occasions where there were not enough staff, however, they confirmed this did not have impact on the safety of care. A staff member said, 'Sometimes it is not enough (staffing levels), sometimes staff don't come in - sick...'
Training & Dev
6/10
✓
Staff received a good level of training. A staff member said, 'I had lots of training... dementia training and pressure area care.' The registered manager kept oversight of all staff training...
Management
6/10
✓
We received mixed feedback from the staffing team regarding members of the management team. A staff member said, '[Registered manager] I am fine with, [another member of management team] is just not approachable at all...'
Programmes
6/10
✓
We saw evidence of a wide range of activities... These included Halloween themed activities and Diwali celebrations... activities co-ordinator continues to engage him in activities.
Points to consider
Staff say there are sometimes not enough workers when someone calls in sick, but it doesn't affect care.
Staff told us there were occasions where there were not enough staff, however, they confirmed this did not have impact on the safety of care. A staff member said, 'Sometimes it is not enough (staffing levels), sometimes staff don't come in - sick...'
Some staff don't find all managers approachable and say morale dips at times.
We received mixed feedback from the staffing team regarding members of the management team. A staff member said, '[another member of management team] is just not approachable at all... Morale - I feel supported but not all the time, sometimes feels like we are not listened to.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews