Working at Watts Healthcare Ltd
209-211, Rochester, ME1 3BU
Operated by Watts Healthcare Limited
32 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Strong visible management and comprehensive training, but safety gaps in isolation, infection control and incident reporting hold it back."
Safety & Risk
4/10
!
People had not always been isolated for the required amount of time on admission. Systems to manage the risk of legionella infection were not robust.
Staff Culture
6/10
✓
Staff told us the management team were approachable and always listened and acted where necessary, so they would have no hesitation in raising any concerns.
Staffing Levels
6/10
✓
There were suitable numbers of staff to provide the care and support people were assessed as needing. Call bells were answered quickly.
Training & Dev
7/10
✓
Staff had received statutory mandatory training including first aid, fire safety and additional training such as Parkinson's disease, dementia, oral hygiene, catheter care, stroke and diabetes.
Management
7/10
✓
The registered manager promoted an open culture and was a visible presence in the service, staff felt listened to and valued.
Programmes
6/10
✓
The service employed an activities coordinator which enabled activities to take place five days a week including arts and crafts, theme days, quizzes, armchair exercises and an interactive games table.
Points to consider
Safety had gaps like not isolating new people long enough and missing water checks in empty rooms, though fixed during inspection.
People had not always been isolated for the required amount of time on admission. Systems to manage the risk of legionella infection were not robust.
One fight between three residents was not reported to safeguarding team right away.
One incident where three people had been involved in a verbal and physical altercation had not been reported appropriately to the local authority safeguarding team.
Staffing is adequate now but home not full yet so might get busier later.
The service was not yet full, so the top floor was not in use.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews