Working at Watson House

There were safe systems in place to help ensure people received their medicines as prescribed. The provider had a medicines lead in place.

Staff told us they felt supported by management and motivated in their role. One member of staff told us, 'We have a wonderful team here and a brilliant manager.'

There were enough suitably skilled staff in place to meet people's needs. Many of the staff were long serving and had grown to understand people's needs very well.

Staff had attended a constipation workshop run by a healthcare professional. After this training, the provider worked with people to implement changes to their diet.

The registered manager was a role model to their staff. They were dedicated, professional and provided effective leadership to staff.