Working at Watlington and District Residential and Nursing Home

Accidents and incidents were reported... an analysis of falls had resulted in an increase in staffing levels... Records showed that falls... had reduced.

Staff were extremely well supported and showed great dedication... This created a service with a 'family' atmosphere which was commented on in the feedback we received.

There were sufficient staff to meet people's needs. The registered manager was responsive... One member of staff told us, 'Staffing levels are now good. They listen to us and now we have more staff'.

Staff were supported to identify development opportunities and were supported by the provider to achieve these. For example, one member of staff was being funded... to achieve their assistant nurse practitioner course.

The registered manager was dedicated to their role and demonstrated the values of the service at all times. Feedback was overwhelmingly positive about the management team and staff.

Staff went to exceptional lengths to ensure people had access to a wide range of activities... 'virtual cruise week'... community links including nursery school visits and knitting project; doubled dementia life expectancy.