Working at Watford House Residential Home
263 Birmingham Road, Lichfield, WS14 0PD
Operated by Watford House Residential Home Ltd
43 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported with enough staffing and strong safety responses, but out-of-date training and basic activities need attention."
Safety & Risk
7/10
✓
There had been a recent safeguarding incident to which the registered manager responded appropriately to. There were processes in place to learn from things when incidents had occurred.
Staff Culture
6/10
✓
Per 2021 comprehensive inspection: Staff told us they could share their ideas with the management team and felt supported in their role. We saw there was a positive atmosphere amongst staff.
Staffing Levels
6/10
✓
Per 2021 comprehensive inspection: Staff told us there was enough staff to support people safely. We saw people did not have to wait for their care and support, staff were available to help them when they needed it.
Training & Dev
4/10
!
Per 2021 comprehensive inspection: Staff had received training in medicines administration, staff required specific training for administering some medicines and we found this was not in date.
Management
5/10
!
Per 2021 comprehensive inspection: The registered manager knew people and staff well. The registered manager responded to feedback and learning to make improvements to the service.
Programmes
4/10
!
Per 2021 comprehensive inspection: The staff had arranged a series of in-house activities such as topic Tuesdays where different topics were discussed and slumber Sundays where people had a stay in their nightwear day.
Points to consider
Bosses checks do not always spot problems like out of date training or accident patterns in time to fix them quickly.
The audits and checks in place were not consistently identifying areas for change and driving improvement.
Some staff training was out of date, like courses for giving certain medicines.
training for administering specific medicine was out of date. The registered manager arranged this straight away
Only basic in-house events like themed discussion days and pyjama days, no activities coordinator or special programmes to vary the work.
The staff had arranged a series of in-house activities such as topic Tuesdays where different topics were discussed and slumber Sundays where people had a stay in their nightwear day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews