Working at Watery Lane Cottage

Medicines audits had been completed each month until May 2018, but not since that date. We discussed this with the management team, who planned to restart medicines audits.

There were enough staff available to meet people's needs... 'Here there is more time to spend with people.' Shortages were covered by permanent and relief staff, and agency staff were never used.

A training plan was in place for all staff, and records showed that most staff were up to date with training... although some staff required update training.

Staff told us that the management team were approachable and supportive. One member of staff said, 'The management team know what they're doing and how to support staff.'

People had access to a wide range of personalised activities... One person had a tactile monthly programme of activities in their bedroom. Tiles with meaningful objects of reference...