Working at Waterside Lodge Care Home

There was an exceptionally strong and visible person-centred culture, with staff going out of their way to ensure people were treated with respect and kindness. A staff member new to care told us they had 'grown to love the place so much because of the staff and residents'.

In addition to the training programme the service also followed a schedule of monthly learning themes. Themes were identified either through staff meetings or in response to events within the home.

The registered manager was committed to continuous research, self-development and learning to support staff and drive quality within the service. They were also keen to maintain their skills and occasionally worked as a nurse in the home.

People benefitted from the support of an exceptionally enthusiastic staff team who were committed to supporting people to follow their interests... 'Sixties day', Zoo Lab to visit the home, birds of prey brought in.