Working at Waterside House

No permanent manager in place, just an acting one while they recruit.

The service did not have a manager registered with the Care Quality Commission. However, there was an acting manager and the provider was in the process of recruiting a manager.

Staffing is adequate with enough staff on shift, but no details on low agency use or strong staff retention.

There were enough staff and people did not have to wait long for support. Staff told us there were enough staff.

Only standard training which is mostly up to date, no specialist courses mentioned.

Records confirmed staff had received training and were mostly up to date with this.