Working at Waterside Grange

Safety processes have serious gaps like delayed abuse reports, missing risk plans for new residents, and unclear instructions for as-needed painkillers.

The providers safeguarding record showed that some concerns had not been referred to appropriate bodies in a timely way. One person who had resided in the care home for 3 weeks, had no care plans or risk assessments in place. Protocols... did not always state why people needed them.

Managers are new and hard to approach, staff rarely see them and get told they are too busy when raising issues.

Staff did not feel part of a shared direction of the service, commenting that they rarely saw the management team. When we asked staff if they were involved in the running of the home they commented, “When staff try and speak to management about any issues, they are often told they [management] are too busy.”

Staffing meets basic needs but people sometimes have to wait, and recruitment misses details like full job histories.

People told us... at times had to wait for staff to attend to their needs. Staff recruitment files could be more thorough for example employment history recorded just the year. Some gaps in employment for one person were unexplained.