Working at Waterside Care Centre
Leigh Sinton, Malvern, WR13 5EQ
Operated by Minster Care Management Limited
47 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Approachable management and positive culture where staff feel supported, but basic activities programmes and unsafe skin cream storage hold it back."
Safety & Risk
6/10
✓
Medicines were managed safely, however, management and storage of topical creams required improvement.
Staff Culture
8/10
✓
There was a positive and open culture at the service. Staff felt supported by management and able to share ideas or raise concerns.
Staffing Levels
6/10
✓
There were sufficient staff to provide responsive and unhurried care.
Training & Dev
7/10
✓
Staff received initial and ongoing specialist training relevant to their roles, and specific to people's needs. For example, training in diabetes, pressure care and end of life care.
Management
8/10
✓
People and staff all told us the registered manager and management team were very approachable.
Programmes
4/10
!
We spoke with the registered manager, 1 nurse, 3 care staff members and the activities co-ordinator.
Points to consider
The job is mostly routine personal care, basic activities with just a coordinator mentioned but no varied or creative programmes.
We spoke with the registered manager, 1 nurse, 3 care staff members and the activities co-ordinator.
Staff numbers are enough for unhurried care but nothing special like stable teams or low agency use.
Staff confirmed that staffing levels were sufficient. A member of staff told us, 'At present staffing levels are appropriate.'
Some skin creams stored unlocked in bathrooms without open dates, risking use of expired cream.
Two people's topical creams were stored in unlocked cupboards in their bathrooms. One of the topical creams had an unreadable label and no date of the opening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews