Working at Waterside
40 Sumner Road, London, SE15 6LA
Operated by Agincare (Southwark) Limited
49 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Managers engage staff and residents effectively with a committed team and good training, but staffing shortages and basic activities hold it back."
Safety & Risk
6/10
✓
The provider investigated accidents and incidents to learn from these and help prevent risks of repetition... we saw the provider completed a separate falls analysis.
Staff Culture
6/10
✓
Care workers demonstrated a commitment to delivering high quality care. One care worker told us, 'We try to get things right for people first time, but if we make a mistake we try to learn from this… so we can improve.'
Staffing Levels
5/10
!
Care workers told us that there were not always enough staff scheduled to provide people with support... resulted in care workers struggling to provide people with the care they needed.
Training & Dev
6/10
✓
Care workers were required to complete mandatory training in a range of subjects every year which included moving and handling and safeguarding adults.
Management
6/10
✓
The provider engaged people and staff members in the ongoing delivery of care and made changes in line with people's feedback.
Programmes
5/10
!
People participated in activities which included bingo, exercise sessions, arts and craft and gardening.
Points to consider
Staff sometimes feel stretched covering hospital appointments without extra help.
Care workers told us that where a person needed to attend a hospital appointment, further cover was not arranged to account for the absence of the staff member from the service... resulted in care workers struggling to provide people with the care they needed.
Only basic activities like bingo, crafts and gardening with no dedicated coordinator or specialist programmes.
People participated in activities which included bingo, exercise sessions, arts and craft and gardening. The provider trained care workers to deliver the activities programme and conducted one activity per day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews